Frequently asked questions (FAQ)

What exactly does a crime scene cleaner do?

A crime scene cleaner - correctly referred to as a crime scene and body discovery cleaner - specializes in professionally cleaning and disinfecting rooms after deaths, accidents, crimes or other contaminated events. The work includes the removal of biological traces (blood, body fluids), deep disinfection of all affected surfaces, elimination of odors using ozone treatment and restoration of the premises to a habitable condition.

Do you need special training to clean up crime scenes?

Yes. Professional crime scene cleaners have qualifications in the areas of disinfection, hazardous material handling and occupational safety. At Akut SOS Clean, all employees are trained and certified accordingly.

When is crime scene cleaning needed?

Professional crime scene cleaning is required: after a death in the home (particularly if the person has been lying there for a long time), after violent crimes with biological traces, after serious accidents in the home, in cases of neglect or littering with contamination that is hazardous to health, and at sites where biological substances have leaked.

How much does crime scene cleaning cost?

The costs depend on the extent of the contamination, the size of the room and the necessary measures. A standard cleaning after a death starts at around €1,500 for a single room. In severe cases, the cost can be €5,000 to €10,000. A free and non-binding cost estimate is always provided.

Who pays for crime scene cleanup?

In most cases, insurance covers the costs: the deceased's household contents insurance, the owner's building insurance or - in the case of crimes - victim compensation. We support you in communicating with the insurance company.

Is there a free estimate?

Yes, with Akut SOS Clean you always receive a free and non-binding cost estimate. Call or write to us and arrange a viewing appointment.

How does crime scene cleaning work?

The process includes several steps: initial inspection and damage analysis, preparation of a cost estimate, securing and disposal of contaminated materials, deep disinfection of all surfaces, ozone treatment to neutralize odors, and final inspection and clearance of the premises.

How long does crime scene cleaning take?

The duration varies depending on the scope. Mild cases can be completed within 1 to 2 days. In the case of severe contamination with ozone treatment, 3 to 7 days can be expected. In extreme cases with material dismantling, cleaning can take up to 2 weeks.

Do I have to leave the apartment while the crime scene is being cleaned?

The affected rooms must be evacuated during ozone treatment as the high ozone concentration is harmful to health. The remaining steps do not require moving out, although it is recommended to avoid the area.

Can I keep items from the apartment?

Yes, non-contaminated items can be kept. We secure valuables, documents and personal memorabilia before cleaning and hand them over to you.

How do you remove the smell of decay?

The smell of decay is eliminated through a multi-step process: removal of contaminated materials, deep disinfection and ozone treatment. The ozone breaks down the odor-causing molecules (cadaverine, putrescine) on a chemical level.

Does ventilation help against the smell of corpses?

No, ventilation alone is not enough if there is a smell of corpses. The odor molecules have penetrated deeply into materials and return after ventilation. Only professional cleaning with disinfection and ozone treatment can permanently eliminate the smell.

Can cat urine smell be removed professionally?

Yes, we specialize in professional cat urine odor removal. We use enzymatic processes and special cleaners to remove the odor even from deep layers of material.

How much does clearing out after a death cost?

Costs start at around €800 for a one-room apartment and can range from €2,000 to €4,500 for larger apartments. If additional disinfection or odor removal is necessary, additional costs will be incurred.

How quickly can a clear-out be carried out?

We can usually get started within 3 to 5 business days. In urgent cases we offer an express service within 24 to 48 hours.

How do I reach Akut SOS Clean?

You can reach us around the clock, 7 days a week, by phone on 0800-1 111 441 or by email. In emergencies, we can be on site within a few hours. The initial consultation is free and non-binding.

What area are you active in?

Akut SOS Clean operates throughout Germany. Our main location is in North Rhine-Westphalia, but we are available for you throughout Germany.