Privacy Policy

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the “Note on the responsible body” section in this data protection declaration and in the legal notice of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can, for example, be data that you enter in a contact, offer, registration or application form.

Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website. We only collect further data (e.g. to analyze your usage behavior) if you have consented to this via our cookie banner.

What do we use your data for?

Some of the data is collected to ensure error-free provision of the website and to process your inquiries. Other data can be used – only with your consent – ​​to analyze your user behavior and to measure the success of our advertising.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to request the correction, restriction of processing or deletion of this data. If you have given your consent, you can revoke it at any time in the future. You can contact us at any time about this or if you have any further questions about data protection. You also have the right to lodge a complaint with the responsible supervisory authority.

Legal information – press materials

Akut SOS Clean GmbH provides journalists with video, audio, image files and documents from the company and its business areas free of charge.

Please note the following points when working with our press material:

• The files may not be altered or used in a way that changes their meaning.
• The files may not be used in an unrelated context or environment.
• Unless otherwise stated, please cite Akut SOS Clean GmbH as the source.

Analytics and Third Party Tools

When you visit our website, your surfing behavior can be statistically evaluated. This happens primarily with cookies and with so-called analysis programs. We only use these services with your consent, which you can give via our cookie banner and change or revoke at any time using the “Cookie Settings” link in the page footer. You can find detailed information about this in the following data protection declaration.

Hosted by Vercel

We host our website at Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA (“Vercel”). When you visit our website, your requests are processed via Vercel's servers. In particular, the data mentioned in the server log files (including IP address) is processed. Vercel operates a global server network; A transfer to the USA is therefore not excluded.

The use of Vercel is based on Article 6 Paragraph 1 Letter f GDPR. We have a legitimate interest in displaying our website as reliably, quickly and securely as possible. There is a contract for order processing with Vercel (Article 28 GDPR). Data transfer to the USA is based on the EU-US Data Privacy Framework or the EU Commission's standard contractual clauses. Further information:https://vercel.com/legal/privacy-policy.

Database (Neon)

We store the contents of our website and the inquiries submitted via our forms in a database provided by the provider Neon, Inc., USA. The database is operated in a data center in Frankfurt am Main (EU). The use is based on Art. 6 Para. 1 lit. f GDPR; our legitimate interest lies in secure and reliable data storage. There is a contract for order processing with the provider. To the extent that the provider can access data from the USA, this is based on the standard contractual clauses of the EU Commission or the EU-US Data Privacy Framework.

File storage (Cloudflare R2)

We store images from our website as well as files that you send to us via our forms (e.g. photos for an inquiry or application documents) in the R2 storage service of Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. Files you upload are in a non-public area and can only be accessed by authorized employees after registration. When uploading, your browser sends the file directly to Cloudflare; Your IP address will be processed.

The use is based on Art. 6 Para. 1 lit. b GDPR (processing of your request or application) and Art. 6 Para. 1 lit. f GDPR (secure and reliable storage). There is a contract for order processing with Cloudflare. Data transfer to the USA is based on the EU-US Data Privacy Framework and the EU Commission's standard contractual clauses. Further information:https://www.cloudflare.com/de-de/privacypolicy/.

Data protection

The operators of these sites take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This data protection declaration explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the Internet (e.g. when communicating via email) can have security gaps. Complete protection of data from access by third parties is not possible.

Note on the responsible body

The responsible body for data processing on this website is:

Akut SOS Clean GmbH
Bettinastr. 30
60325 Frankfurt am Main

Tel.: 0800 – 11 11 441 (free of charge)
Fax: 069 – 40 15 70 11
Email: info@akutsosclean.com
Web: www.akutsosclean.com

Management: Ursula Frei

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Storage period

Unless a specific storage period is specified in this data protection declaration, your personal data will remain with us until the purpose for data processing no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storage (e.g. tax or commercial law retention periods); In the latter case, the deletion takes place after these reasons no longer apply.

Data transfer to the USA and other third countries

We use, among other things, services from companies based in the USA (see the respective sections). When these services are active, your personal data may be transferred to and processed in the USA. For the USA, the EU Commission has issued an adequacy decision for companies that are certified according to the EU-US Data Privacy Framework. If a provider is not certified, we base the transfer on the EU Commission's standard contractual clauses.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal email. You can withdraw the consent you have given via our cookie banner at any time via the link“Cookie Settings”change or revoke in the page footer. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)

If data processing is carried out on the basis of Article 6 Paragraph 1 Letter e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; This also applies to profiling based on these provisions. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims (Article 21 (1) GDPR).

If your personal data is processed for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; This also applies to profiling insofar as it is connected to such direct advertising. If you object, your personal data will no longer be used for direct advertising purposes (Art. 21 Para. 2 GDPR).

Right to lodge a complaint with the responsible supervisory authority

In the event of violations of the GDPR, those affected have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The Hessian Commissioner for Data Protection and Freedom of Information is responsible for us. A list of data protection officers and their contact details can be found at the following link:https://www.bfdi.bund.de/DE/Infothek/Anschrift_Links/anschrift_links-node.html.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the data to be transferred directly to another person responsible, this will only be done if it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as inquiries that you send to us as the site operator. You can recognize an encrypted connection by the browser address bar changing from “http://” to “https://” and by the lock symbol in your browser bar.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, correction, deletion and restriction of processing

Within the framework of the applicable legal provisions, you have the right to free information at any time about your stored personal data, their origin and recipients and the purpose of data processing (Article 15 GDPR) as well as a right to correction (Article 16 GDPR), deletion (Article 17 GDPR) or restriction of processing (Article 18 GDPR) of this data. You can contact us at any time at the address given above if you have any further questions on the subject of personal data.

Objection to advertising emails

The use of contact details published as part of the imprint obligation to send unsolicited advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, such as spam emails.

Cookies and consent management

Our website uses cookies and similar technologies. Cookies are small text files that are stored on your device. They do not cause any harm and do not contain any viruses. Some cookies are automatically deleted at the end of your visit (session cookies), others remain stored until you delete them or they expire automatically.

We use technically necessary cookies on the basis of Section 25 Paragraph 2 No. 2 TDDDG and Article 6 Paragraph 1 Letter f of the GDPR. We only use all other cookies and technologies (statistics, marketing, embedded videos) with your consent (Section 25 Para. 1 TDDDG, Art. 6 Para. 1 lit. a GDPR). Without consent, the relevant services will not be loaded.

To manage your consent, we use the open source tool “CookieConsent”, which is delivered directly from our server; no data will be transferred to third parties. Your selection (selected categories, time and a random identifier) ​​will be stored in the “akut_consent” cookie on your device so that we can take it into account on further visits. The cookie is valid for 6 months. The legal basis is Article 6 Paragraph 1 Letter c GDPR in conjunction with. V. m. Art. 7 Para. 1 GDPR (proof of consent). You can make your selection at any time“Cookie Settings”change.

You can also set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• operating system used
• Referrer URL
• Host name of the accessing computer
• Time of server request
• IP address

This data will not be merged with other data sources.

This data is collected on the basis of Article 6 Paragraph 1 Letter f GDPR. We have a legitimate interest in the technically error-free presentation and optimization of our website - for this purpose the server log files must be recorded.

Inquiries via our forms

If you send us an inquiry using one of our forms (e.g. contact form, express offer, registration for the online course), your details from the form, including the contact details you provided there and any uploaded files, will be stored by us in order to process the inquiry and in case of follow-up questions. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, provided your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR), if this has been requested; consent can be revoked at any time.

Your request will be stored in our database (see “Database (Neon)”); We store files you upload in a non-public storage area (see “File storage (Cloudflare R2)”). When a request is received, the responsible employees are notified by email; This email contains the information from the form and is sent via the Resend email delivery service (USA). There is a contract for order processing with Resend; The data transfer to the USA is based on the standard contractual clauses of the EU Commission and the EU-US Data Privacy Framework.

The data you enter in the form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Spam protection of our forms

To protect our forms from automated spam submissions, when we submit them, we check whether a field that is invisible to humans has been filled out and how quickly the form was sent. No additional personal data is stored.

In addition, we can use the Cloudflare Turnstile service from Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. Turnstile uses technical characteristics of your browser (including IP address, browser and device information) to check whether the input comes from a human. The data is transferred to Cloudflare; No cookies are set for advertising purposes. The use is based on Art. 6 Para. 1 lit. f GDPR; Our legitimate interest lies in protecting our website from misuse and spam. Data transfer to the USA is based on the EU-US Data Privacy Framework. Further information:https://www.cloudflare.com/de-de/privacypolicy/.

Applications

We look forward to receiving your application via our online application form. We process the data you provide (e.g. contact details, information about qualifications, application documents) exclusively to carry out the application process. The legal basis is Article 6 Paragraph 1 Letter b GDPR (initiation of an employment relationship) in conjunction with Section 26 BDSG; if you voluntarily provide further information or give your consent, Art. 6 Para. 1 lit. a GDPR.

Your application data and uploaded documents will be stored in a non-public area and will only be accessible to those involved in the application process. If an employment relationship is established, the data will be added to the personnel file. Otherwise, we will delete your application data no later than six months after completing the application process, unless you have consented to longer storage (e.g. for future job offers) and there are no legal reasons preventing deletion (e.g. a burden of proof in proceedings under the AGG).

Fonts

This website only uses fonts that are delivered directly from our server. When you access our pages, no connection is established to third-party servers (e.g. Google Fonts).

Google Analytics

This website uses – only with your consent – ​​functions of the web analysis service Google Analytics 4. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

Google Analytics allows us to analyze the behavior of website visitors. We receive various usage data, such as page views, length of stay, operating systems used and the user's origin. For this purpose, Google Analytics uses cookies (_ga, _ga_*; storage period up to 2 years) and similar technologies. The information collected is usually transferred to a Google server and stored there; transmission to the USA is possible.

IP anonymization

In Google Analytics 4, IP addresses are not logged or stored. An approximate location is determined using the IP address, which is then discarded.

Legal basis and revocation

The use of Google Analytics is based exclusively on your consent (Art. 6 Para. 1 lit. a GDPR and Section 25 Para. 1 TDDDG), which you give via our cookie banner (“Statistics” category). Google Analytics will not be loaded without your consent. You can revoke your consent at any time“Cookie Settings”revoked; The cookies set will then be deleted.

Order processing and data transmission

We have concluded an order processing contract with Google. Data transfer to the USA is based on the EU-US Data Privacy Framework, according to which Google is certified. You can find more information about how Google Analytics handles user data in Google's privacy policy:https://support.google.com/analytics/answer/6004245?hl=de.

Google Ads and Google Conversion Tracking

This website uses – only with your consent – ​​Google Ads (formerly Google AdWords). Google Ads is an online advertising program from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

As part of Google Ads, we use so-called conversion tracking. If you click on an ad placed by Google, a cookie is set for conversion tracking (_gcl_*; storage period up to 90 days). If you visit certain pages on this website or send a request, Google and we can recognize that you have clicked on the ad. The information collected using the conversion cookie is used to create conversion statistics. We know the total number of users who clicked on our ads and were redirected to a page with a conversion tracking tag; We do not receive any information that can be used to personally identify users.

Remarketing

With your consent, we also use the remarketing function of Google Ads. This allows us to show interest-based ads to visitors to our website on other websites in the Google advertising network. If you have given your consent in your Google account, Google can link this data to your Google account across devices. You can also deactivate personalized advertising in your Google account:https://adssettings.google.com/.

Google Consent Mode

We use Google Consent Mode. Your selection in the cookie banner will be transmitted to Google so that Google Analytics and Google Ads take your decision into account. The Google services are only loaded on our website after you have consented.

Legal basis and revocation

The use of Google Ads is based exclusively on your consent (Art. 6 Para. 1 lit. a GDPR and Section 25 Para. 1 TDDDG), which you grant via our cookie banner (“Marketing” category). You can revoke your consent at any time“Cookie Settings”revoked. Data transfer to the USA is based on the EU-US Data Privacy Framework. You can find more information in Google's privacy policy:https://policies.google.com/privacy?hl=deandhttps://policies.google.com/technologies/ads?hl=de.

Embedded videos

On some pages (especially in the press area) we include videos from the Vimeo and YouTube platforms. These videos will only be loaded once you have consented to the “External Media” category via our cookie banner or clicked on “Load content” in the video placeholder. Only then is a connection to the respective provider's servers established. The legal basis is your consent (Art. 6 Para. 1 lit. a GDPR and Section 25 Para. 1 TDDDG), which you can give at any time“Cookie Settings”can revoke.

YouTube

YouTube is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. When you start a YouTube video, a connection to YouTube's servers is established. The YouTube server is informed which of our pages you have visited and YouTube receives your IP address. YouTube can store various cookies and similar technologies on your device.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. A transfer to the USA is possible; it is based on the EU-US Data Privacy Framework.

Further information on how we handle user data can be found in Google's privacy policy at:https://policies.google.com/privacy?hl=de.

Vimeo

The provider of Vimeo is Vimeo.com, Inc., 330 West 34th Street, 5th Floor, New York, New York 10001, USA. When you load a Vimeo video, a connection is established to Vimeo's servers. The Vimeo server is informed which of our pages you have visited, and Vimeo receives your IP address - even if you are not logged in to Vimeo or do not have an account with Vimeo. The information collected by Vimeo is transmitted to Vimeo servers in the USA.

If you are logged into your Vimeo account, you enable Vimeo to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your Vimeo account. The transfer of data to the USA is based on the standard contractual clauses of the EU Commission and the EU-US Data Privacy Framework.

Further information on how we handle user data can be found in Vimeo's privacy policy at:https://vimeo.com/privacy.

As of: October 2026